Shipping policy

 

Processing Time:

• All orders are processed within 5-8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Time:

• Our standard shipping time is 3-7 days and if international it may be up to 3 weeks. Please note that this is an estimate and can vary based on your location and any potential delays with the carrier.

Shipping Rates:

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer standard shipping rates based on the weight and size of your order, as well as the destination.

Order Tracking:

• Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track your shipment's progress.

International Shipping:

• We offer international shipping to most countries. Please note that international shipments may take longer than 3 weeks due to customs processing and other factors.
• International shipping rates will be calculated at checkout.
• Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Shipping Delays:

• While we strive to ensure timely delivery, there may be occasions when shipping is delayed due to factors beyond our control, such as weather conditions, carrier delays, or customs inspections. We appreciate your patience and understanding in these situations.

Address Changes:

• If you need to change the shipping address after placing an order, please contact our customer service team through our email @jnagarazh@gmail.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

Lost or Damaged Packages:

• If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.